HelpLine
You can contact our female HelpLine support workers via the telephone, email or text.
Call us on 01273 720110
Email us at help@survivorsnetwork.org.uk
Text us on 07797 804020
7pm - 9pm on Wednesdays
7pm - 9pm on Fridays
The HelpLine service provides an emotionally
supportive space for women survivors of sexual violence, no matter when or how
it happened, as well as partners, supporters and professionals.
You
can talk about your feelings and experiences or get information. We know how hard it can be to make that first contact and if you find that you are having trouble speaking then we will sit with you until you feel able to talk.
Our HelpLine workers are all highly trained women who understand the courage it takes to reach out to us.
The HelpLine service provides a safe space where you are in control of the content and how much you say to us. There is no pressure to tell us everything or all of your story. We will not judge you in any way.
We treat every woman who calls our HelpLine as an individual regardless of her age, gender, sexuality, ability, race or religion.
Telephone - 01273 720110
Our telephone number is a local number and as such may not be free for you to call and may show on your telephone bills. Calls can be for up to an hour. If you would like us to call you back then please ask. Due to funding limitations we are only able to call people back for a maximum of twenty minutes.
Email - help@survivorsnetwork.org.uk
Our Email Service will be read and responded to as soon as possible and within 14 working days.
As such this is not a crisis service, for crisis situations the Samaritans have an email service, jo@samaritans.org.
To protect your privacy you may wish to set up a specific email address for correspondence with Survivors’ Network as our staff will be able to see your email address. For more information on our guidelines and Email Policy then please click here.
Text - 07797 804020
We are
able to support survivors via our Text Service for 40 minutes an evening.
If you text out of service opening hours then you will get an automatic
response to let you know that we are shut, we will text you again to acknowledge your message when we are next open. Text exchanges can be for up to 40
minutes from the time of the first text. For more information on our text
message guidelines and policies please click
here.
If
the helpline is shut:
We
have a 24 hour answer machine, you can leave your details if you wish to be
called back when the helpline is next open. Please only leave a number if it is
safe to do so. If we are unable to get hold of you at the next helpline session
we will delete your details and you will then have to call back.
If
you need to speak to someone when our helpline is shut you can call:
The
Rape and Sexual Abuse Support Centre: 0808 802 9999
(opening
times: 12 - 2.30pm and 7 - 9.30pm every day of the year)
The number is free from landlines and public phones, and will not appear on
caller’s bills, is also free from the main six UK mobile networks 3, Orange,
Vodafone, Virgin, T-Mobile and O2.
For
crisis situations, you can also contact:
The Samaritans: 08457 90 90 90
(opening times: 24/7)
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